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Frequently Asked Questions
More questions? Please contact us via Help Central.
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What is There?
There.com is a fully interactive, 3D online virtual world where members
can customize and create their own 3D character, meet and hang out with
friends in real-time using voice and text chat, build their own virtual
homes, participate in events ranging from car races to paintball to
fashion shows and even create and sell their own virtual items. Join
now!
To get a closer look at There, check
out our Screenshot Gallery or
view one of our Member Created Videos.
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How do I get my free copy of There?
Just go to the download page to download and install the There software. (Information about the download is
provided on that page.)
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How much does the Basic Membership cost?
BASIC Membership is absolutely FREE! It includes your fully customizable avatar, your own unique name, a set of new member clothes and a new hoverboard. Once in There, you can explore the world, chat with friends via text and IM, participate in a variety of events and games, shop in the catalog and auctions, listen to streamed Internet radio, join up to 50 Clubs, and begin leveling up in the skill system.
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What does the Premium Membership cost?
Our PREMIUM Membership costs a one time fee of $9.95. Along with everything from the Basic Membership, Premium Membership includes extra goodies like Voice Chat, the ability to save teleport locations, event hosting and club leader privileges, and full skilling abilities. You'll also be able to earn Therebucks by becoming a Neighborhood owner and collecting rent from tenants, or by creating and selling items like custom avatar clothing, vehicles and home furnishings to other members in the auctions.
View a comparison chart of BASIC and PREMIUM benefits.
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How do I register for There?
Once you've installed the There software, you'll be prompted to register and
create a starter look for your avatar. It's easy! Once you're in There, you can customize your avatar further to create your own unique look.
Already downloaded and installed There and just need to register? Click here.
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What are the minimum system requirements for running There?
For computers with a CPU speed between 800MHz Pentium III and 2.3GHz, you need the following minimum system requirements:
- Windows Vista, XP, 2000
- 256MB RAM
- 56k Internet connection
- 500MB free hard disc space
- Graphics card requirements:
- NVIDIA: Any GeForce or better, with 32MB of VRAM
- ATI: Any ATI Radeon 7200 or better, with 32MB of VRAM
- Other brands: Any graphics card that supports hardware transform and lighting, with 32MB of RAM
For computers with a CPU speed greater than 2.4GHz, you need the following:
- Windows Vista, XP, 2000
- 256MB RAM
- 56k Internet connection
- 500MB free hard disc space
- Any DirectX 8 compatible graphics card with 32 MB of VRAM (includes NVIDIA TNT 2, Intel Extreme, Radeon 7000, Radeon IGP, etc.)
More Compatibility Info
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What are your hours of operation?
There is open 7 days a week! We close each day from 3:30 - 4:30am (Pacific) for maintenance.
See Help Central for status updates.
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I had a problem downloading There.
Please check the following:
Did your download quit partway? If your download window closed unexpectedly, you should return to the
Download page and click the download button again. This will restart your download from the beginning.
If you have another question about downloading There, please contact us via
Help Central
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I had a problem installing There.
Please check the following:
Does your computer meet the minimum system requirements?
Did you restart your computer after making an adjustment or upgrade? If the There installer changed a setting on your computer or upgraded a program for you, you may need to restart your computer. Once you restart your computer, double-click the "Install There" icon on your desktop to continue the setup process.
If you have another question about installing There, please contact us via Help Central.
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I forgot my password.
You can reset your password here.
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I can't log in.
There can be any number of reasons that you are unable to log in.
Click here for some pointers.
If you are not presented with an error message
asking you to enter your billing information or stating that your
account has been closed, you need to contact Technical Support for
additional assistance.
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How do I contact There Customer Support?
To contact support, please visit
Help Central, click on "Ask A Question"
at the top of the page and open a ticket for support. Please give your
avatar name and specific information about your technical issue.
You can also contact us through Live Help at http://live.there.com/
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